SHIPPING

Since each product is made to order, processing time can take up to two weeks, this does not include shipping time. Orders generally ship out within a week. The expected delivery time for an order is emailed out in the order confirmation along with the shipping details. In case of delay in delivery, we will inform you and continue to monitor the order. 

Unless otherwise selected, all packages are shipped via Postnord and should be received within 3 business days, this is for domestic customers. Shipping times for international customers vary and may take up to 3 weeks. International orders also may be subject to duties and/or taxes. These are the responsibility of the customer upon delivery.

Domestic shipping is 39kr, you will receive a tracking number. In cases of very large and heavy orders, additional shipping charges may be applied. 

Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

If you’re interested in express or overnight shipping, please send us an email at hello@knotsandots.se and we can set up a temporary upgrade option for you!

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RETURNS

Our Return Policy in short

  • You have 14 days to return an order after receiving it.
  • If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
  • Unless arrangements are made with us, you cover the cost of the return.
  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.
  • If you have any questions, please contact us.

 

Instructions for returning goods

  • If you wish to make a return, send us an e-mail, containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.
  • Ship the items for return within 14 days of the date of the notification.
  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
  • If possible, please provide us with a tracking number for the return shipment.
  • If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.